Frequently Asked Questions
Are the products on your site handmade?
How can I become a member?
Can I shop without being a member?
How can I check my order without being a member?
How can I find out that my order has been processed?
How can I track my order?
Can I cancel my order?
My order arrived incorrect or defective, what should I do?
Which shipping companies is my order sent with?
What is the standard delivery time?
Who is responsible for shipping and customs tax fees?
Will my personal data be safe?
What are your payment options?
Is my credit card information safe?
Why is 3D Secure important?